Claim Information

There are many types of moving claims including but not limited to cargo damage, missing items, overcharge, inconvenience, residential damage, property damage and service issues. This section will address most of the generally asked questions regarding the filing of a claim. Should you have any specific questions or require additional assistance, please feel free to contact our office. Remember, we are here to assist you in bringing this claim to a prompt and fair resolution.


What information is required?
In order to expedite your claim, please complete the claim form in its entirety. Notice of claim must include a written, detailed description of the claim, the corresponding inventory line item (interstate and storage moves only) the value of each item and copies of all relevant moving documents including but not limited to Carrier’s Bill of Lading, Items of Extraordinary Value, Descriptive Inventory List and Warehouse Receipt. Photographs, proof of value, emails and all other pertinent information is also required. Since incomplete or missing information often results in unnecessary delays, it is recommended that you thoroughly review your claim and the supporting documentation prior to submitting.

How much time do I have to submit a claim?
Local moves and Interstate moves often have different requirements. Generally, local move claims must be submitted in writing within ten (10) days to fifteen (15) days from the date of the move. Please refer to the Carrier’s Bill of Lading for terms and conditions. For interstate moves, claims generally must be submitted in writing within nine (9) months from the date of the move.

How many photographs should I submit?
Take at least 2 -4 photos of each damaged item. At least one of the photos should include an image of the entire piece. Additional photos may be requested.

Can I discard the damaged items?
No, for damaged items it may be necessary to require an inspection. Therefore, please do not dispose of any items including the packing materials and boxes until the final resolution of the claim.

Can I acquire estimates for repair?
Do not obtain estimates to repair, repair items or replace items unless authorized by our office in writing. Doing so without written authorization will not be considered part of the claim settlement.

How long does the claim process take?
All claims will be acknowledged in writing within seven (7) days of receipt and a determination issued no later than one hundred twenty (120) days from original receipt of a completed claim. Providing we have received all the necessary information, MCS routinely settles claims in thirty (30) to sixty (60) days or less. Beyond one hundred twenty (120) days, we will notify you in writing of the delay and the expected date of resolution.

P.O. Box 3 | Malden, Massachusetts 02148 | 781.985.6574 |